FLS Mobile Flow Edition: Streamline Your Field Service with Real-Time Scheduling
Revolutionize your field service operations with FLS Mobile Flow Edition, a mobile solution designed to maximize efficiency and minimize administrative overhead. This app leverages the power of digitization to empower your on-site employees, enabling them to focus on what matters most: customer satisfaction.
Key Benefits:
- Seamless, Paperless Operations: Enjoy transparent call processing without the burden of paperwork.
- Enhanced Efficiency: Streamline the entire field service process, from dispatch to completion.
- Improved Customer Experience: Minimize customer wait times with real-time updates and live on-route tracking via text message.
- Dynamic Scheduling: Integrate same-day and ad-hoc requests effortlessly with dynamic route scheduling (FLS Real-Time-Scheduling).
- Digital Workflow Integration: Effortlessly transfer your BPMN-standard processes directly into the app, creating a customized workflow for each service case. Ideal for businesses already using or planning to adopt BPMN.
Feature Highlights:
- BPMN Workflow Toolset: Intuitive mapping and flexible compilation of BPMN-standard workflows for rapid digitization.
- User-Friendly Interface: Clear, concise guidance minimizes errors and supports diverse skill sets.
- Comprehensive Data Transmission: Securely transmits all necessary data (customer, object, and material data) to employee devices, supporting offline, online, and hybrid scenarios.
- Integrated GIS Mapping: Utilizes Google Maps or custom GEO systems for efficient navigation.
- Collaborative Partner Integration: Easily share links with partners and service providers.
- Staff Location Tracking ("Staff Radar"): Allows engineers to quickly locate nearby colleagues for assistance.
- Real-Time Notifications: Push notifications keep engineers informed, especially in emergencies.
- Automated Customer Communication: Automated ETA notifications (e.g., 30 minutes prior to arrival) via text or email, plus live tracking.
- Data Capture: Securely records call and feedback data online or offline.
- Appointment Management: Facilitates independent, binding appointment agreements, integrated with FLS Real-Time-Scheduling.
- Comprehensive Reporting: Records checklists, reports, and updated master data.
- Real-Time File Sharing: Share photos and documents in common formats (Word, Excel, PDF) directly with your ERP/CRM system.
- Customizable Reporting: Create tailored customer and call reports.
- Secure Audit Trails: Provides audit-proof recording of signatures (customer and engineer).
- Mobile Time & Materials Management: Includes mobile time tracking (activity and absence), van stocktaking, material ordering, and transparent inter-colleague material exchanges. Handles serialized materials and material movement tracking.
Contact Us:
For inquiries or further information, please contact us at +49 431 239 710 or [email protected].
Version 7010.1090.80694 (Updated Oct 25, 2024):
This update includes minor bug fixes and improvements. Download the latest version for optimal performance.
